Customers
Route: /drm/customers · Edition: Community+
The customer registry lets you track which customers are affected by an incident. This is especially useful for generating customer communications and SLA breach reports.
Customer fields
| Field | Description |
|---|---|
| Name | Customer or account name |
| Primary contact email | |
| Plan / Tier | Subscription tier (used for SLA prioritisation) |
| Notes | Internal notes about the customer |
Linking to incidents
In the incident form, use the Affected Customers section to select one or more customers. The incident detail page will then show the customer impact count and allow you to track per-customer status.
Search
Use the search bar at the top of the customers list to quickly find a customer by name or email.